Spinwin Casino Terms and Conditions

This page sets out the terms and conditions that govern your use of the Spinwin online casino and sportsbook platform. It explains the legal relationship between us and our users, the rules you must follow, and the steps we may take to verify accounts, process payments and manage promotions. By creating an account or using our services you agree to comply with these terms and any additional rules displayed in your account area.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Use a strong, unique password and do not share it. You must notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, money‑laundering concerns, abusive behaviour, or breaches of these terms are suspected. We may also apply account limits or require additional information before allowing further play or withdrawals.

Eligibility requirements

Accounts are available only to persons who meet our eligibility checks. You must be at least 18 years old and resident in a jurisdiction where our services are permitted. We will verify identity and age using documents such as a passport, driving licence or utility bill. If you cannot provide acceptable proof, we reserve the right to restrict or close your account and cancel any pending withdrawals.

Acceptable platform use

Use of our platform must be lawful and honest. You must not attempt to manipulate games, exploit technical faults, create multiple accounts to claim bonus offers, or use VPNs to bypass geographic controls. Abusive language, harassment of staff, or attempts to interfere with our systems are prohibited. Breach of acceptable use may lead to suspension, forfeiture of funds or permanent account closure.

General bonus and promotion rules

Promotions are subject to eligibility, specific promotion terms and these general rules. Only one welcome offer may be claimed per person, household and payment method unless stated otherwise. Wagering requirements, game contribution rates and maximum stake limits apply to bonus funds and free spins and will be displayed in the promotion terms. We may withdraw, refuse or cancel promotions if we suspect abuse or error.

Deposits and withdrawals

Payments must be made from accounts in your name. Minimum and maximum limits for deposits and withdrawals are published in the cashier. We carry out standard checks on deposits and withdrawals to comply with our verification and anti‑money‑laundering obligations. Withdrawals may be delayed pending verification or additional documentation. We may apply reasonable limits to withdrawals and reserve the right to pay large wins in instalments where required.

Processing and fees

Processing times depend on the payment method and any verification steps. Any fees charged by payment providers are your responsibility unless we state otherwise in the cashier.

Dispute resolution

If you have a dispute with us please contact customer support so we can try to resolve it. If we cannot reach an agreement locally we will explain the further steps available, including any independent dispute resolution service that may be applicable. Our decisions will be based on account records, applicable terms and any evidence provided by you.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via your account or by email where possible. Continued use of the platform after notification constitutes acceptance of the updated terms. We recommend you review this page regularly to stay informed of any changes.