User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Spinwin. We describe the categories of data we process, why we process it and the steps we take to keep your information safe. Please read this page to understand your privacy rights and how to contact us about your data.

Types of data we collect

We collect information you provide directly to us and data that is generated through your use of our services. This includes account data, activity on the site, payment information and technical details from your device and browser.

Personal data

Personal data includes name, date of birth, contact details (email and phone), address, ID documents provided for verification, and any other information you upload to your account. We use this data to create and manage your account, perform identity checks and comply with our verification procedures.

Technical and usage data

We gather device and technical data such as IP address, browser type, operating system, device identifiers, pages visited, session duration and other usage analytics. This helps us maintain the platform, improve performance and troubleshoot issues.

Transactional data

Transactional data covers deposits, withdrawals, game activity, bet history, payment method details and records of correspondence. We retain this information to process payments, handle disputes and meet record-keeping requirements.

How we use your information

We use your data to operate the service, verify identity, process payments, provide customer support, detect and prevent fraud, and comply with legal obligations. We may also use aggregated, non-identifying data for analysis to improve site functionality. We do not sell your personal information to third parties.

Data protection practices

We protect personal information using technical and organisational measures appropriate to the sensitivity of the data, including encryption in transit and access controls. We limit access to your data to staff and service providers who need it to perform operational tasks. We review our security practices regularly.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, manage sessions, and provide personalised content. Third-party analytics and advertising providers may also place cookies to measure performance and deliver relevant content. You can manage cookie preferences via your browser settings or our cookie controls on the site.

User rights

You have rights to access, correct or request deletion of your personal data where applicable. You may also request portability of certain information and object to some processing activities. Some requests may be subject to legal or operational restrictions, for example where retention is required for verification, dispute resolution or compliance purposes.

Access, correction and deletion

To access, update or request deletion of your personal data, contact our privacy team at [email protected]. We will respond to verification requests before acting on any sensitive account requests to protect your account and data.

Information sharing and third parties

We may share data with payment processors, identity verification providers, fraud prevention partners, and law enforcement or regulators when required by law. All third parties are chosen carefully and required to protect your information in line with this policy.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you through the site or by email. Please review the policy periodically to stay informed about how we handle your personal information.